Technical Account Manager
Who are we?
RazorSecure is a highly disruptive cyber security software provider that has invented a novel security technology initially for the railway sector, but with wide-reaching applications to protect critical infrastructure across global markets. We are a small, friendly team that loves to deliver cybersecurity solutions into a challenging environment.
We do this with amazing people, the best tools and a culture of working together to solve complex problems. Will you be our next teammate to take on this challenge?
What will your role be?
You will be responsible for supporting the sales process, communication and delivery of the RazorSecure technology to customers. Your daily tasks will include delivering the design and configuration of customer solutions, delivering solution designs to support customer needs and analyse existing customer networks to find opportunities to improve their cybersecurity and monitoring.
Reporting to: Head of Business Development / CTO
Your responsibilities will include the following:
Interface with customers and maintain technical relationships.
Analyse existing customer networks and designs to identify opportunities for improvements
Design solutions to be deployed and integrated into a railway environment with customers
Manage the installation and deployment of RazorSecure technology with customers
Communicate technology concepts to customers in an easy-to-understand way
Provide testing support to customers as required
Provide documentation to customers as required
Travel to customer’s sites as required
Develop and maintain the RazorSecure technology as required
Our hosting stack:
Travel to customer’s sites as required
Languages: Python, Rust, SQL, Ansible
Tools: MySQL, RabbitMQ, GCP, Kubernetes, InfluxDB, Tableau, Datadog, Sentry.
Other Technologies: Linux, IP-based Networking, OpenEmbedded/Yocto
Who are we looking for?
Essential – 4+ Years Experience with Linux and IP-based Networking
Essential – Strong skills with Python, Bash, Ansible and/or Rust
Essential – Strong verbal and written communication skills
Essential – Strong customer focus
Preferable – Experience with cybersecurity terminology, frameworks (such as NIST Cybersecurity Framework for Critical Infrastructure, NIS Directive and IEC62443)
Bonus – Experience working with railway customers and railway technology
Bonus – Knowledge of railway standards including TS50701, IEC61375 and EN50657
Bonus - Experience with Yocto/OpenEmbedded, Google Cloud Platform, InfluxDB, Tableau, Elasticsearch, Terraform and RabbitMQ are a bonus
What do we offer?
Challenging work in an interesting field with some awesome technology
Being part of a fast-growing company with an energetic and dedicated team
A culture focused on delivering high quality code while having fun
Competitive salary and share options
Pension and flexible holiday arrangements
Generous equipment budget so our engineers work with the best tools available